Refund policy

Every HelloCustom garment is embroidered to order, based on your choices (design, size, color, name). Because each piece is made just for you, we can't accept a return or cancel the order if you simply change your mind.

But if something isn't right, we'll take care of it:

• Wrong size (even if you picked it) or a defect (damaged embroidery, manufacturing defect): email a photo to hellocustom.fr@gmail.com within 14 days of delivery. We'll send you a new garment in the size you need, for free. You don't need to send the first one back.
• Our mistake (wrong design, or a size different from what you ordered): a new garment or a refund, your choice.
• Package damaged, lost or never delivered: we handle the claim with the carrier and either resend your order or refund you. All you have to do is let us know.
• Typo in a name you entered: once the garment is embroidered, we can't replace or refund it. Please double-check the spelling before you order. If you're not sure, email us before ordering and we'll reply quickly.

Refunds go back to your original payment method within 14 days of our approval.

This policy doesn't take away any rights you have under the law where you live.