Shipping policy

Last updated: November 13, 2026

Processing and delivery times

Your order is embroidered and ready to ship within 2 to 5 business days. Delivery then takes 6 to 12 business days. Please allow 8 to 17 business days in total (Monday through Friday, excluding holidays).

If we can't ship your order within this time frame, we'll email you and you can cancel for a full refund.

Shipping cost

Free shipping on all US orders.

Tracking

As soon as your order ships, you'll get an email with your tracking number. Your order ships internationally, so tracking may take a few days to show updates.

Your address

Please double-check your address before placing your order. If it's incomplete or incorrect, email us right away at hellocustom.fr@gmail.com. Once your order has shipped, we can no longer change the address.

Lost, damaged or missing packages

If your package doesn't arrive or arrives damaged, email us at hellocustom.fr@gmail.com with your order number within 30 days of the estimated delivery date, and we'll send a replacement or issue a refund. For damaged items, please include a photo. If tracking shows delivered but you can't find your package, please check with your neighbors and contact us within 7 days.

Duties and taxes

All import duties and taxes are included. You won't pay anything on delivery.