Terms of service

Last updated: November 13, 2026

1. Who we are

This website is operated by HelloCustom, a sole proprietorship owned by Elodie de Poyen Bellisle (SIREN no. 894 833 607, French business registration), 13 Rue des Murets, 85450 La Taillée, France. Contact: hellocustom.fr@gmail.com.

2. Orders

By placing an order, you confirm that the details you entered (design, sizes, colors, name or initial, shipping address) are correct. We embroider exactly what you chose.

3. Prices and payment

All prices are in US dollars (USD). Payment is charged when you place your order. Because we're based in France, your bank may add a foreign transaction fee. This fee is set by your bank, not by us.

4. Production and shipping

Every item is embroidered to order. Processing times, delivery times and shipping terms are described in our Shipping Policy.

5. Personalized items, replacements and refunds

Once production has started, orders can't be canceled or returned for a change of mind. Need to make a change? Email us as soon as possible after placing your order. If your item arrives defective, damaged or different from what you ordered, we'll replace it or refund you, as described in our Refund Policy.

6. Intellectual property

The text, photos and designs on this website belong to HelloCustom and may not be reproduced without our written permission.

7. Liability

Colors on your screen may look slightly different from the actual garment. To the extent permitted by law, our liability is limited to the amount you paid for the order.

8. Governing law

These terms are governed by French law. This does not affect any rights you have under the consumer protection laws of your state. If you have a question or a dispute, please email us first at hellocustom.fr@gmail.com. We'll always work with you to find a solution.

We may update these terms from time to time. The date at the top of this page shows the latest version.